How much is shipping?
We offer free shipping on all Vietnam orders, US orders over USD$150 and applicable fee for ground shipping on most international orders*.
How fast is shipping?
Most orders ship within 1 business day after the order from our Hanoi warehouse, pending availability and credit verification. Expedited orders will be shipped the same day if placed before our cut off time of 2 PM. Once your order has shipped you can expect it to take between 2-3 business days to arrive to you! If you need your item(s) sooner you can choose an expedited shipping method for an additional cost at checkout. Any additional shipping costs are nonrefundable. Perlamuse is not responsible for delays due to local disruptions or weather systems.
USA & GLOBAL
We offer complimentary express shipping on all orders of over USD$150+.
An ground shipping flat rate of USD$15 applies for purchases under USD$150.
An express shipping flat rate of USD$25 applies for purchases under USD$150
For delivery to USA we use DHL. Once dispatched, the estimated delivery time for city areas is 3-5 business days for city areas and 5-10 business days for remote areas.
Please note; by placing an order with Perlamuse, you are responsible for: any applicable original shipping charges, all applicable customs and duty import fees, and the cost of return shipping back to Perlamuse. This also applies to any shipments that are refused by you at delivery.
How do I track my international order?
You can track your international order here!
- Perlamuse Vietnam
1803 Amber Riverside, 622 Minh Khai, Hanoi 10000
- Perlamuse USA
38 Independence Dr, Monroe Township, NJ 08831
Please include your returns form in the package. Once your return is received at our returns address above, our Customer Care team will begin to process your return. Please note processing time can take up to 5 business days. If you have any questions regarding the progress of your return please don't hesitate to contact our team at firstname.lastname@example.org
Please note Perlamuse is not liable for any damages or losses with return shipping.
All returns must be sent to our returns address within 14 days of receiving your Perlamuse order. Return postage costs are at the customer's expense unless your items are faulty or incorrect. If this is the case, please contact our Customer Care team at email@example.com prior to sending your item(s) back to us so we can assist you.
Items returned must be in original condition with all tags attached. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted. Item returns must be accompanied by their original box or case and any gifts.
Full priced items can be returned for a refund, exchange. Where applicable under the conditions of the promotion, promotional codes or valid offers applied on orders will be honoured for Perlamuse store credit.
Sale items can be returned for Perlamuse credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, this does not qualify it as a sale item however please adhere to the return conditions to the code at use.
Final Sale items cannot be refunded, exchanged or credited, unless the item received is faulty or your order was fulfilled incorrectly. Final Sale items are also not available in conjunction with any other offer or discount.
In the absence of any fault, returns are not available for earrings due to hygiene reasons.
Please note that store credit expires 6 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use.
What defines faulty?
- Manufacturing faults.
- Goods that have been wrongly described.
- Goods that are different to the goods that you ordered.
- Goods that do not do what they are supposed to do.
- Goods that have defects that were not obvious or that we did not bring to your attention
If you believe your item is faulty, please contact our Customer Care team at perlamuse.com prior to lodging your return.
We cannot accept liability for an item until it is returned and has been confirmed as faulty by our jewelry technicians.
If you still have questions about our returns policy, contact our friendly Customer Care team at firstname.lastname@example.org