FAQs

Payments

• What currency does your site use?
  We process payments in USD. If you’re in Vietnam, we also accept VND for your convenience.
• What payment methods are accepted?
  We accept Visa, Mastercard, Discover, American Express, Maestro, CB Bank, and bank transfers (Vietnam only).
• How does bank transfer work?
  After you place your order, we’ll call the phone number you provided to confirm the details.

Ordering

• How is my order verified?
  We check all orders to protect our customers. If we need to confirm anything, we’ll reach out right away to avoid delays.
• Can I change or cancel my order?
  Contact us at info@perlamuse.com or call +84 973 221 931 with your order number as soon as possible. Changes aren’t possible after ordering, and cancellations can’t happen once your order ships.
• How do I check my order status?
  Use the tracking link in your confirmation email. Updates may take up to 24 hours to appear.
• What if I receive a damaged item?
  Email us at info@perlamuse.com or call +84 973 221 931 and we’ll fix it for you quickly!
• What if my package is lost?
  Let us know at info@perlamuse.com or call +84 973 221 931. We’ll sort it out fast.

*Please note: If a package has been delivered to the correct shipping address that was provided at checkout, or was signed for we cannot be held responsible for those lost or stolen packages

Sale

• What does "Final Sale" mean?
  These items are discounted and can’t be returned or exchanged. Have questions? Reach out before ordering!
• Can I return a "Final Sale" item?
  No, "Final Sale" items aren’t eligible for returns. If returned, a 25% restocking fee may apply.
• What if a "Final Sale" item is damaged?
  Contact info@perlamuse.com or call +84 973 221 931 and we’ll take care of it right away.
• Will you adjust the price if an item goes on sale after I buy it?
  Sorry, we can’t adjust prices after purchase. We’re here to help with any other concerns!

If you have questions about materials, please read this page.

Contact Us

• Email: info@perlamuse.com
• Hotline: +84 973 221 931
• Address: 22 Đặng Thị Nhu, Nguyễn Thái Bình Ward, District 1, HCMC, Vietnam
• Need help? We’re here for you anytime!