Shippings & Returns

Enjoy complimentary shipping and returns on all orders.

SHIPPING FEES AND DELIVERY TIMELINE

Express shipping only applies in TP. HCM and HN.
Shipping timelines indicated below, are approximate. This does not include holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).

TYPE OF SHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Standard	Order above 500.000đ	Free	3-5 business days
Standard (Membership)	-	Free	3-5 business days
Express	-	Price depends on the carrier	Same-day delivery
Express (Membership)	-	Supports 29.000đ; Free for Gold, Diamond tiers	Same-day delivery

We offer complimentary ground shipping at a flat rate of $25 applies for all purchases.
Please note: by placing an order with Perlamuse, you are responsible for: any applicable original shipping charges, all applicable customs and duty import fees, and the cost of return shipping back to Perlamuse. This also applies to any shipments that are refused by you at delivery.

We want you to love your Perlamuse jewelry. If you're not completely satisfied, we're here to help.

Step 1: Check the Product and Contact Us:

Thoroughly inspect the product: Upon receiving your order, please carefully examine the product to ensure it is not defective, damaged, or misrepresented.
Notify us: If you find any issues, please contact us immediately via:
- Instagram: @perlamuse_jewelry
- Hotline: 0973.221.931
Provide details: When contacting us, please provide the following information:
- Order number
- Product name
- Detailed description of the issue (attach photos if available)

Step 2: Request a Return:

Access your email: Go to the email address you used to place your order.
Find your order confirmation: In your inbox, look for an email titled "Order Confirmation" or similar.
Click "View order": In this email, you'll find a link to your order details. Click on it.
Log in: If necessary, you will be prompted to log in to your account.
Request a return: Once logged in, find and select the "Request Return" option.

Step 3: Select a reason for return:

Choose a reason: The system will provide you with a list of reasons for returns. Please select the one that best fits your situation.
Provide additional information: If needed, you can provide more details about the reason for the return.

Step 4: Process your request:

Request confirmation: After submitting your return request, we will verify your information and contact you as soon as possible.
Complete the process: We will guide you through the next steps, such as returning the product, exchanging it for a new one, or receiving a refund.

Note: