At Perlamuse, we are committed to protecting the privacy of our customers and site visitors. Perlamuse team members are all customers themselves, of Perlamuse and other online stores, so we understand how important it is to keep your information secure and protected. 

Any personal information you provide to us will only be used to provide a service to you, or to improve your site experience. We will only use your personal information for the intended purpose, and we will not share or sell this personal information with any other organisations without your consent. However, as set out in this notice, we may disclose information to our service providers who assist in creating the best Perlamuse experience for you.

If you have any questions about your information or wish to have any of it deleted, please do not hesitate to contact customer service at


Your information + how we use it

What information do we collect?

We collect information from you when you register an account on Perlamuse, place an order, subscribe to our newsletter, respond to a survey or enter a competition. This information includes: your name, email address, date of birth, shipping and billing addresses, phone number and payment information. 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, for any reason other than the express purpose of delivering the product or service requested.

What do we use your information for?

We use your name, email, shipping and billing addresses and payment information to process and deliver your orders, as well as to provide any refunds or credits if you return your items.

We use your email address to send you updates about any orders you've placed, and we will only send you newsletters and promotional material if you give us permission by signing up.

If you choose to provide us with your date of birth, we use it to send you birthday offers and promotions. You can unsubscribe from our newsletter and promotional emails at any time, by using the 'Unsubscribe' link at the bottom of all emails or by contacting customer service at

In addition to using your information to process, deliver and inform you about your purchases, we may also use it to personalize and improve your experience on Perlamuse, or to keep you up to date with our latest arrivals and promotions by showing you Perlamuse advertisements as you browse the web.

Your contact history, via email, telephone or livechat, may be used to provide you with the best customer service and to improve your Perlamuse experience.

Your purchase history and any items you have saved or viewed on Perlamuse may be used to gauge your product preferences, so we can deliver you the most relevant information and updates as well as the great customer service that you expect from Perlamuse.

Information provided in response to surveys, competitions or promotions will be used to fulfill the conditions of the offer or to improve your experience on Perlamuse.


Sharing your information

Do we share your information?

Your data will only be shared with trusted third parties who assist us in delivering a service to you, conducting our business or operating our website, that fall under the below categories:

  • Companies that do things to get your orders to you, such as payment service providers, warehouses, order packers and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run Perlamuse

We will only provide your information to companies that have agreed to strict confidentiality.

Outside of such third parties, Perlamuse does not and will never sell, trade or transfer your personally identifiable information. We may provide other parties with aggregated data that is anonymous and non-personally identifiable for marketing, analytics or other purposes. In addition to this, we may release your information when appropriate in order to comply with the law or to protect the rights, property or safety of others.


Seeing Perlamuse advertisements online

Why do I see Perlamuse advertisements while browsing online?

We engage in online advertising to keep you aware of what is happening on Perlamuse and to help you see and find our products. Like many companies, we target Perlamuse banners and advertisements to you when you are on other websites and apps. This is done using a variety of digital marketing networks and ad exchanges, plus a range of technologies like pixels, ad tags, cookies, mobile identifiers, and services offered by some sites and social networks (such as Facebook). The banners and advertisements you see will be based on information we have about you, your Perlamuse browsing history or your interactions with previous Perlamuse advertisements.